GENERAL HOSPITAL

HANOI - VIENTIANE

Health Insurance - Medical Insurance

Client care is always the top priority of Hanoi - Vientiane General Hospital. In addition to providing international standard healthcare services, Hanoi - Vientiane General Hospital always strives to give clients the most comfortable hospital experience. This includes assisting clients with insurance payment procedures.

Hanoi - Vientiane General Hospital cooperates with many domestic and international insurance companies, providing direct payment services, bringing benefits to clients.

Out-client examination and treatment:

We are affiliated with the Insurance company, always ready to receive examination, treatment and insurance payment in accordance with the regulations, bringing the best rights and benefits to clients.

Examination and treatment for all insured subjects. The process is simple, fast, and hassle-free.

The insurance staff of Hanoi - Vientiane General Hospital will explain in detail to clients about the related costs, arising costs (if any). In addition, to the prescribed costs and ready to answer any questions asked by the client.

In-client examination and treatment:

For insurance agencies having an agreement with Hanoi - Vientiane General Hospital: 

The insurance staff of Hanoi - Vientiane General Hospital will contact the client on behalf of the client to provide medical records and estimated costs to the Insurance Company for them to confirm payment security. After receiving payment confirmation, the client can be assured of treatment at the hospital and enjoy all benefits in accordance with the provisions of the Insurance.

For insurance agencies have not had an agreement with Hanoi - Vientiane General Hospital:

The Insurance Officer of Hanoi - Vientiane General Hospital will contact the insurance company on behalf of the client to provide medical records and estimate the cost of treatment for them to arrange a payment. Create favorable conditions to help patients feel secured in treatment.

In cases where immediate hospitalization is required, the client may have to deposit an amount in advance. When the hospital receives payment confirmation from the Insurance Company (of the client), the client will be refunded the deposit amount right after.

Emergency Client:

The perception of Hanoi - Vientiane General Hospital for emergency cases is "putting the client's interests and health first", so the client will be admitted to the hospital for emergency treatment first then complete paperwork later.

When client admitted to the hospital for treatment, the client needs to deposit a prescribed deposit, in case  of the client does not have enough money or does not have a credit card. The hospital is still ready to do the pre-admission procedure and the client arranges payment within 24 hours. The hospital will temporarily hold the client's passport or identity card for security. 

If the client is covered by Health Insurance then the hospital's insurance staff will carry out procedures to confirm payment from the client's insurance company (if any). Upon confirmation of payment, the client will receive a full refund of the deposit.

When the client is discharged from the hospital, the hospital's insurance staff will complete the necessary documents for the client at the request of the Insurance Company.